Appointment reminders
A day-before reminder with reply YES to confirm gives the patient a chance to confirm or move the slot.
SMS for clinics
SMS for clinics.
Kept appointments, better care.
Appointment reminders, booking confirmations and recall notices, sent from a real Australian mobile patients can reply to.
Example messages
Reminder
Reminder: you have an appointment with Dr Patel tomorrow at 10:30am. Reply YES to confirm.
Confirmation
Confirmed: physio with Sam on Tuesday 3pm at our Norwood clinic.
Recall
Hi Robyn, it is time for your 6-month review. Book online or call the clinic to arrange a time.
Example wording, not a record of a send. Anyone who answers one of these texts is answering the sending phone, so the reply lands there and not in your dashboard.
What the texts are for
Booking confirmations
Practitioner, time and location in writing the moment the booking is made.
Follow-up recalls
Bring patients back for reviews and ongoing care without working through a call list.
SMS for clinics: the questions we get
Where do patient replies go?
To the sending phone as a normal SMS. They do not appear in the AussieSMS dashboard, so whoever holds that handset needs to be the person who reads confirmations.
How much detail should a reminder carry?
As little as possible. A name, a time and who it is with is enough. Do not put clinical detail in a text, because you cannot control who is holding the phone.
Can our practice software send the reminders?
Yes, if it can make an HTTP request with your API key. The send route is documented and one accepted message uses one credit either way.